Q&A for customers' questions

Technical Guide for Employees - Common Customer Questions

1. Will CBD make me fail a drug test?
Most drug tests check for THC, not CBD. However, if you’re using full-spectrum CBD
products (which contain small amounts of THC, less than 0.2% or 0.3%), there is a slight
chance it could show up on a drug test. If you’re concerned about drug testing, suggest using broad-spectrum CBD or CBD isolate, which contain no THC.

2. How much CBD should I take?
The best approach is to start low and go slow. A typical starting dose is 5-20 mg of CBD per
day. Every person is different, so encourage customers to start with a small dose and
gradually increase it until they feel the desired effect.

3. How long does it take for CBD to work?
This depends on how you take it:
– CBD oil (under the tongue): You might feel the effects in 15-45 minutes.
– Edibles (like gummies or capsules): These take longer to work, typically 1-2 hours.
– Topicals (creams or lotions): These are applied directly to the skin and may take 30-60
minutes to provide localized relief.

4. What is the difference between full-spectrum, broad-spectrum, and isolate
CBD?
– Full-Spectrum: Contains all cannabinoids, including small amounts of THC (less than 0.2%
or 0.3%).
– Broad-Spectrum: Contains multiple cannabinoids but no THC.
– CBD Isolate: Pure CBD, without any other cannabinoids or THC.

5. Will CBD get me high?
No, CBD does not get you high. Unlike THC, which causes the ‘high’ associated with
marijuana, CBD is non-psychoactive.

6. Can I travel with CBD in Europe?
Yes, but make sure your CBD product complies with the laws of the country you’re traveling
to. Typically, CBD products with less than 0.2% THC are legal in the EU. It is recommended
to keep all cannabis products in your check in bags and you won’t face any problems even
outside EU.

7. Can I get addicted to CBD?
No, CBD is not addictive. The World Health Organization (WHO) has stated that CBD shows
no potential for abuse or dependence. Unlike THC, which can be habit-forming in some
individuals, CBD does not have psychoactive properties and is considered safe for regular
use.

8. Can I take CBD with alcohol?
Yes, you can take CBD with alcohol, but you should be cautious. Some people find that
taking CBD with alcohol enhances the relaxing effects of both substances, while others may
experience increased drowsiness or sedation. It’s a good idea to start with low doses of both
if you’re combining them, and avoid driving or operating heavy machinery until you know
how they affect you together.

9. What is the best way to take CBD?
There are many ways to take CBD, and it depends on your preferences and what you’re
using it for:
– CBD Oil (under the tongue): Fast absorption and versatile.
– Edibles (like gummies): Easy and convenient but take longer to work.
– Capsules: Precise dosing but slower absorption.
– Topicals (creams/lotions): Great for localized issues like joint or muscle pain.
– Vaping/Smoking: Fast-acting, but not suitable for everyone due to potential lung irritation.

10. Can I take CBD daily?
Yes, many people take CBD daily as part of their wellness routine. Daily use may help
maintain consistent levels of CBD in your body, which can be more effective for managing
chronic conditions like anxiety or pain. However, always start with a lower dose and adjust
as needed.

11. Can I build a tolerance to CBD?
Unlike THC, most people do not develop a tolerance to CBD, meaning you don’t typically
need to increase your dose over time to maintain its effectiveness. Some people may even
find they need less CBD as their body adjusts.

12. How do I store my CBD products?
To keep your CBD products fresh, store them in a cool, dark place away from direct sunlight.
This helps preserve the potency of the CBD. Avoid storing them in places with extreme
temperatures, like in your car or near a window.

13. Is CBD safe for pets?
Yes, CBD can be safe for pets, but only if you’re using products that are specifically designed
for animals. Human CBD products may contain additives or ingredients that are harmful to
pets. Always consult a veterinarian before giving your pet any CBD, especially if they are on
medication.

14. Can children use CBD?
In most countries, it is not legal for children to use CBD without a prescription. Some
specific CBD-based medications, like Epidiolex (used for treating epilepsy), are approved for
children but must be prescribed by a doctor. Parents should always consult a healthcare
professional before considering CBD for their child.

15. How long does CBD stay in your system?
CBD can stay in your system for 2-5 days, depending on factors like your metabolism, how
much you take, and how often you use it. If you’re a frequent user, CBD can accumulate in
your body and take longer to leave your system.

16. Can I overdose on CBD?
There are no known cases of a CBD overdose, and research shows that it is generally welltolerated even at high doses. However, taking too much CBD can cause mild side effects like drowsiness, dry mouth, or diarrhea. To avoid this, it’s best to start with a lower dose and
increase gradually.

17. Is CBD legal in all European countries?
No, the legality of CBD varies across European countries. In most countries, CBD is legal if it
contains less than 0.2% THC (0.3% in some countries). However, some countries like
Slovakia and Cyprus require a prescription to use CBD. Customers should always check local
regulations before buying or traveling with CBD.

18. Can I use CBD if I’m pregnant or breastfeeding?
There is not enough research to confirm whether CBD is safe during pregnancy or
breastfeeding. Most healthcare professionals recommend avoiding CBD during these
periods. Encourage customers to consult their doctor if they’re considering using CBD while
pregnant or breastfeeding.

19. How can I tell if my CBD product is good quality?
High-quality CBD products should:
– Be made from organically grown hemp.
– Provide third-party lab testing results to verify the amount of CBD, THC, and the absence
of harmful substances (like pesticides or heavy metals).
– Include clear labeling with dosage information.
Always recommend customers look for lab-tested products to ensure quality and safety.

20. Why does CBD sometimes make me feel drowsy?
CBD can cause drowsiness, especially at higher doses. This happens because CBD has
relaxing properties, which can make you feel more calm or sleepy. If you’re using CBD
during the day and need to stay alert, suggest starting with a lower dose or using it at night
before bed.

21. What is the “entourage effect”?
The “entourage effect” is the idea that CBD works better when combined with other
cannabinoids (like THC) and natural compounds found in the cannabis plant, like terpenes
and flavonoids. This is why some people prefer full-spectrum or broad-spectrum CBD over
CBD isolate, as it provides a wider range of compounds for potential benefits.

Technical Guide for CBD Use in Pets

1. Is CBD safe for pets?
Yes, CBD can be safe for pets, but only if you’re using products that are specifically designed
for animals. Human CBD products may contain additives or ingredients that are harmful to
pets. Always consult a veterinarian before giving your pet any CBD, if they are on
medication.

2. How much CBD should I give my pet?
The dosage depends on your pet’s weight and overall health. Start with a low dose and
gradually increase it until you see the desired effects. Always follow the manufacturer’s or
veterinarian’s instructions.

3. What are the benefits of CBD for pets?
CBD may help reduce anxiety, inflammation, and joint pain. Some pets with chronic pain,
such as older dogs, may benefit from CBD to improve their quality of life. It has also been
used to help alleviate separation anxiety in dogs and cats.

4. How can I give CBD to my pet?
Most CBD products for pets come in the form of oil, treats, or capsules. CBD oil can be added
to food or given directly into the mouth. CBD treats are easy to use and can be given as a
reward, while capsules offer precise dosing.

5. How long does it take for CBD to work on pets?
CBD effects can be noticed within 30 minutes to an hour, depending on the method of
administration. Capsules and edibles take longer than CBD oil given directly.

6. Are there any side effects of CBD on pets?
Most side effects are mild and include drowsiness, dry mouth, or decreased appetite. In rare
cases, diarrhea or vomiting may occur, especially if the pet has taken a higher dose than
recommended.

7. Can I use human CBD products on my pet?
No, human CBD products may contain ingredients that are not safe for animals. Always use
products that are specifically designed for pets.

8. Can CBD help with separation anxiety?
Yes, CBD has been used to reduce separation anxiety in dogs and cats. It can help pets feel
calmer when they are left alone, especially when combined with other behavior therapies.

9. Is CBD suitable for all pets?
CBD is generally safe for dogs and cats, but some animals, such as rabbits or birds, may
react differently. Always consult a veterinarian before using CBD on any pet.

10. Can CBD help pets with epilepsy?
Yes, CBD has been used in pets with epilepsy to reduce the frequency and severity of
seizures. Always consult a veterinarian before using CBD as a treatment for epilepsy.

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